Finding out about a new client
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Speaker 1: (TO AUDIENCE) We have a customer coming today, and we have our junior stylist called Karima who’ll be taking care of her.
Before the customer arrives I will brief Karima, on what she needs, and then she’ll ask a series of questions of her own.
Speaker 1: (TO OTHER PEOPLE) Hey Karima.
Speaker 2: Hiya.
Speaker 1: I’ve got a lady coming in called Fran at half-past twelve.
Can I leave with you to do the colour for me?
Speaker 2: Is it highlights or full head colour?
Speaker 1: It’s usually full head colour-
Speaker 2: OK.
Speaker 1: But she may be changing it.
Speaker 2: Has she got a skin test done?
Speaker 1: Yeah, she had a skin test done about three months ago.
Speaker 2: (TO AUDIENCE) Asking Joel questions before the consultation helps me to be more prepared and more confident in what I’m doing.
Speaker 2: (TO OTHER PEOPLE) Does she have thick hair or is it quite fine?
Speaker 1: She’s got really thick hair so you’ve got enough time.
Speaker 2: (TO AUDIENCE) Now I’ve got all that information I can make a great first impression when that client arrives.
I’ve only been qualified for a few months now so it’s important for that client to feel secure.
I can build up that trust, put them at ease, and make them feel like I can take care of them.
Asking the best questions
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Speaking persuasively
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(SPEAKER 2 ENTERS)
Speaker 1: Hiya.
Speaker 2: Hello.
Speaker 1: (TO AUDIENCE) As soon as a client has sat on the chair, I open up a conversation to understand what the client wants.
Speaker 1: (TO OTHER PEOPLE) How would you like me to do your colour today?
Speaker 2: I think I’d like something a bit lighter.
Speaker 1: (TO AUDIENCE) I listen carefully, picking out key words to see what they like and what they don’t like.
Speaker 2: (TO OTHER PEOPLE) I think I want something a bit different. What do you think?
Speaker 1: Yeah, we can go for something different.
Speaker 1: (TO AUDIENCE) I need to explain clearly and persuasively the ways we can achieve that look.
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